Letter of Recommendation: Best Business Experience
Dean & Jane Gass of CNY Cabin Masters in Central Square, NY, joined Timberhaven’s dealer network in the late-summer 2017. The dynamic duo brought with them extensive knowledge and expertise in the home-building industry with over 40 years’ experience, including 25 years of log home experience. Through their experience they have assisted dozens of customers with dream home plan designs, material selections and specifications, to construction. Thus they were a perfect fit for the Timberhaven Team. In fact, in just a few short months, they have had the opportunity to introduce Timberhaven’s premium products to dozens of additional prospects, even designed and priced-out custom plans for several others.
One of these prospects reached out to us recently, and we thought you would appreciate their story.
Thank you for referring us to Dean and Jane Gass!
In our process to find a reputable company and builder to supply/build our retirement home, we talked to over a dozen different companies and their associated builders/contractors.
As you can imagine, some folks just flat out lied about their product, and/or getting information from them was like pulling teeth. Our experience with Dean was just the opposite.
He promptly returned all calls and e-mails. He accommodated my work schedule and our being on the west coast, often talking to us after 9pm east coast time. He always came across as honest and forthcoming, never trying to hide the true cost of anything. He worked on fine tuning our design, and knowing we were on a tight budget, spent considerable time looking for options and different designs to accommodate our budget. He championed all the advantages of a Timberhaven home over your competitors’ brands. We never felt like he was just pushing a product on us, more like demonstrating the advantages, making us want a Timberhaven home.
In the end we had favorable luck, and a waterfront log home came on the market, similar to our design for less than 2/3 of what it would have cost just to build our house. While likely disappointed in not getting the sale, he didn’t really show it. Dean expressed his happiness for our good fortune and we talked about the pros and cons of log homes, and he offered his services or advice on anything our ‘new to us’ log home might need in the future. A true professional.
One of the best business experiences I’ve ever had, especially considering we ended up not making the purchase. In the future, I will surely recommend Timberhaven and Dean to anyone who expresses an interest in a home of this style.
Leo & Karen
Timberhaven has “true professionals” all across the country and aboard, and they are ready and willing to assist with your log home or timber home venture. Click here to find your local rep or give us a call today. #855-306-5678
